Friday, June 21, 2013

Do Apologies Really Work?


The answer to the headline above: No! Not anymore, if they ever had. Apologies are about as meaningless as “They took me out of context.”

Case in point: three sports talk hosts on a morning drive radio show in Atlanta do two minutes of a tasteless skit at the expense of a former NFL player suffering from ALS (a/k/a Lou Gehrig’s Disease), that horrible, incurable illness that slowly strips its victims of the ability to move, swallow and, ultimately, breathe.

All three were summarily fired. In just two mindless minutes, they might have dealt a death blow to their careers. And now they're all saying they're sorry. Sorry for what? The sick “bit” mocking former New Orleans Saint Steve Gleason, or for their self-inflicted reputation damage?

And instead of just drifting into the shadows, giving this stupid antic time to drop out of the news, two of them compounded the “crime.”

One, Steve “Steak” Shapiro, gave the story extended life by appearing on CNN for a nearly 10 minute segment that included an excerpt of the on-air bit. An edited portion of the interview is below, minus a replay of what they did on their radio show. Shapiro, usually self-assured, was visibly shaking, sweating, shrinking into himself.

Another, Nick Cellini, apparently attempting to deflect this major embarrassment, was quoted saying their firing was “a relief, really. That station is a sinking ship.” Nice, Nick. Dump on the station. Does this mean the skit was pre-meditated? That you wanted to get fired to put you out of your apparent misery at work? Have you thought about a change in careers?

The given in today’s environment is that all this has gone viral and will live on and on. The Internet assures that these guys will never be able to outlive their thoughtless antic.

Of course, when you flub (perhaps too light a description) like this, so publicly on the air, you’re doing the shooting at your own foot. But, thanks to technology, you’re always on the record. It’s a fact, albeit a sad one.

So, if you find yourself having to say you're sorry, what you’re sorry for more than likely will make the deeper, longer-lasting impression than any apology.





1 comment:

Rich L said...

Never having been on the "other" side of a broadcast mic, I can't fully appreciate the pressure of creating relevant, edgy content. At the same time, what surprised me about what happened- in addition to the obviously offending content of the skit- is that all 3 of the sportscasters are seasoned media guys. Each of them is independent and strong minded and one would think at least one of the guys would say: Wait a minute. Is this really a good idea?
Apparently not and this situation that has left no winners with the possible exception of the former Saint player mocked. He took the high road, accepted the apology of the three, and used it as a rallying cry for why the subject of his foundation deserves more awareness and needs more funding.